🤝 Our Approach

At Garage Guys, we understand that from time to time, things may not go as planned.

When this happens, we will take all reasonable and lawful steps to resolve the matter in line with the CPA. Our goal is always for you to enjoy your order.

We ask that all communication remains calm, respectful, and solution-focused so that we can assist efficiently.

📦 1️⃣ Returns & Refund Eligibility

✔️ Standard Products

You may request a return only if:

• You notify us within 7 days of receiving your order

• The product is unused, unassembled, and in original packaging

• All components (bolts, rails, accessories) are included and in resellable condition

❌ Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Custom-made or modified products

• Painted or colour-treated shelving

• Any non-standard configurations made to customer specifications

• Used, assembled, altered, or damaged items

• Products without original packaging

By placing such an order, you acknowledge that the product is made specifically for you and cannot be resold.

⚠️ 2️⃣ Defective or Damaged Goods

If your item arrives damaged, incorrect, or defective:

• You must notify us within 7 days of delivery

• You must provide:

  • Clear photos of the item

  • Photos of packaging (outer and inner)

  • A short written description of the issue

📧 info@garageguys.co.za

Important Conditions:

• Damage claims must include evidence at time of delivery

• If no proof is provided, the claim may be declined

• Our dispatch process includes quality checks and CCTV verification

🚚 3️⃣ Courier vs Collection (Risk & Liability)

Customers who choose courier delivery instead of collection accept that:

• The courier is a third-party service provider

• Risk may pass to the customer once the goods leave our premises (as permitted under the CPA)

Garage Guys does not accept liability for:

• Courier damage

• Delays or loss in transit

• Courier handling or conduct

All courier-related claims must be supported by evidence on delivery.

🔁 4️⃣ Return Process

All approved returns must be sent to:

📍 Roma Park
17 Roma Street
Cosmo Business Park
Cosmo City, 1747

📧 info@garageguys.co.za

Requirements:

• Item must be securely packaged

• All original components must be included

• Order details must be provided

Once received:

• Inspection: 1–2 working days

• Outcome: Replacement or store credit (in line with CPA)

💳 5️⃣ Refunds & Credits

• Refunds are issued as store credit only, unless otherwise required by law

• Delivery fees are non-refundable

• Return courier costs are for the customer’s account

🧱 6️⃣ Installation & Liability Disclaimer

Garage Guys provides delivery and standard assembly only.

• Assembly refers to construction of the shelving unit

• Units are not fixed to walls or structures unless specifically requested

If installation, mounting, or fixing is requested:

• This is done entirely at the customer’s risk and instruction

• The customer confirms:

  • Surfaces are suitable and structurally sound

  • No hidden pipes, cables, or risks exist

🚨 Garage Guys accepts no liability whatsoever for:

• Damage to walls, floors, ceilings, or property

• Structural damage or failure

• Installation performed at customer request

• Any indirect or consequential loss

📏 7️⃣ Measurements & Size Responsibility

Customers are responsible for ensuring that:

• Measurements provided are accurate

• Selected products are suitable for the intended space

If incorrect sizes are ordered based on customer measurements:

Garage Guys will assist where possible, however the following costs apply:

• Collection or return courier fees

• Labour charges for modifications (charged per hour)

• Redelivery fees

• Reassembly fees

All costs remain for the customer’s account.

🛠️ 8️⃣ Assembly, Handling & Misuse

Our products are DIY modular systems.

Please note:

• Incorrect assembly, overloading, or misuse may cause damage

• Damage after delivery is not considered a defect

• Assembled or used items that are not defective cannot be returned

⏳ 9️⃣ Storage & Unresolved Returns

• Returned items must be resolved within 5 working days after inspection

• If no resolution or communication is received:

  • The item may be disposed of

  • No refund or credit will be issued

Garage Guys accepts no responsibility for storage.

⚖️ 🔟 Consumer Protection Act (CPA)

This policy is applied in accordance with the Consumer Protection Act (CPA).

Nothing in this policy is intended to limit any rights you may have under the CPA.

Where the CPA requires:

• Repair

• Replacement

• Refund

Garage Guys will comply accordingly.

If you believe your rights are not being upheld, you may contact:

📞 National Consumer Commission (NCC)
🌐 www.thencc.gov.za

🤝 Final Note

We genuinely want every customer to have a great experience.

If something goes wrong, we will do everything reasonably and lawfully possible to resolve it. We have a long-standing track record of resolving matters fairly, no matter how challenging.

All we ask is that matters are handled with patience, respect, and the intention to find a fair solution.