Garage Guys – Terms & Conditions

🤝 Our Approach

At Garage Guys, we believe in doing things properly — no shortcuts, no nonsense 💪

We’re a proudly South African manufacturer of modular timber shelving and storage solutions, and we always aim to be:

✔️ Fair
✔️ Practical
✔️ Respectful
✔️ Solution-driven

Sometimes things don’t go exactly to plan (real life happens 😅), but when it does, we believe in communicating properly and working toward practical, lawful solutions for everyone involved.

By using our website, accepting a quotation, approving drawings/specifications, making payment, accepting delivery, permitting access to site, or allowing assembly to proceed, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions together with our website policies and Terms of Service.

⚖️ These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 68 of 2008 (“CPA”).

🌲 1️⃣ Timber, Manufacturing & Product Nature

Our products are manufactured using real timber and industrial manufacturing processes.

That means:

✔️ Timber is a natural product — not laboratory-made
✔️ Grain, knots, colour variation, texture, resin, bowing, movement, and minor imperfections are normal and expected
✔️ Slight manufacturing tolerances, joins, sanding marks, filling, machining marks, and natural movement may occur
✔️ Product photos are illustrative and final products may vary slightly

➡️ These are natural characteristics of timber and do not constitute defects.

We reserve the right to make reasonable manufacturing, hardware, or design adjustments where necessary.

📏 2️⃣ Measurements, Drawings & Specifications

All products are manufactured strictly according to the measurements, drawings, layouts, specifications, and instructions supplied or approved by the client and/or their appointed representative.

The client is responsible for ensuring:

✔️ Measurements are accurate
✔️ Products will fit into the intended space
✔️ Access routes are suitable
✔️ Walls, floors, ceilings, and mounting surfaces are structurally suitable
✔️ The site is safe, level, clear, and accessible

➡️ Once approved, all drawings/specifications are deemed final.

If incorrect, omitted, inaccessible, obstructed, changed, or inaccurate information is supplied, any redesigns, remanufacturing, return visits, delays, collections, redeliveries, labour, or reassembly may be requoted separately and charged accordingly.

🚚 3️⃣ Delivery, Assembly & Site Conditions

Garage Guys provides:

✔️ Delivery
✔️ Standard assembly/setup services

Unless expressly agreed in writing, we do NOT perform:

❌ On-site cutting
❌ Carpentry modifications
❌ Structural alterations
❌ Electrical work
❌ Plumbing work
❌ Engineering or building work
❌ Site preparation or repairs

Our assembly teams work strictly according to approved plans and supplied materials.

If unforeseen obstructions, uneven surfaces, hidden services, restricted access, unsafe conditions, or site limitations are encountered, assembly may be delayed, suspended, cancelled, or requoted.

🛠️ This policy exists to protect:

✔️ Structural integrity
✔️ Product quality
✔️ Warranty standards
✔️ Insurance compliance
✔️ Staff safety
✔️ Client property
✔️ Safe working conditions

…while also reducing unnecessary noise, dust, disruption, and damage on site.

⚠️ 4️⃣ Liability, Risk & Indemnity

The client acknowledges that delivery, carrying, lifting, transporting, moving, handling, mounting, and assembly of large timber products involve inherent operational risks.

To the fullest extent permitted under South African law, Garage Guys, its directors, employees, contractors, suppliers, and representatives shall not be liable for:

❌ Indirect or consequential damages
❌ Delays or operational interruptions
❌ Loss of income or profits
❌ Damage to walls, floors, ceilings, paint, tiles, paving, fittings, plumbing, wiring, waterproofing, furniture, vehicles, landscaping, driveways, or surrounding property
❌ Cracks, scratches, chips, dents, or markings arising from site access or assembly limitations
❌ Hidden pipes, conduits, wiring, waterproofing, or structural defects not visible during assembly
❌ Structural failures arising from walls, floors, ceilings, mounting surfaces, or building movement
❌ Injury, loss, theft, or damages arising from unsafe or unsuitable sites
❌ Damage resulting from client-approved mounting locations, layouts, or instructions
❌ Moisture, humidity, weather, environmental exposure, or natural timber movement over time

➡️ By proceeding with delivery and/or assembly, the client expressly indemnifies and holds harmless Garage Guys and its representatives against claims, losses, liabilities, damages, legal costs, or expenses arising directly or indirectly from delivery, assembly, site access, handling, use of products, approved specifications, or site conditions.

Nothing herein excludes liability where prohibited by South African law, including gross negligence or wilful misconduct where legally applicable.

🧱 5️⃣ Product Use & Weight Limits

Our shelving is modular, strong, and designed for practical storage 💪

However:

✔️ Shelves must be assembled correctly
✔️ Weight must be distributed evenly
✔️ Units should be secured/anchored where necessary
✔️ Products must be used responsibly and within intended limits

Garage Guys shall not be liable for damages, collapse, injury, or failure arising from:

❌ Overloading
❌ Incorrect assembly by third parties
❌ Misuse or abuse
❌ Outdoor/weather exposure unless specified
❌ Water or moisture damage
❌ Failure to secure units properly
❌ Structural movement of buildings or walls
❌ Third-party modifications

➡️ Load ratings are guideline estimates only and assume proper installation and intended use conditions.

📦 6️⃣ Delivery, Courier & Risk Transfer

Risk in goods passes to the client immediately upon:

✔️ Delivery
✔️ Collection
✔️ Offloading at site
✔️ Placement on premises

Please inspect all goods immediately upon receipt.

Any shortages, transit damages, or visible issues must be reported within 48 hours together with supporting photographs.

📸 Claims without supporting evidence may unfortunately not be processed.

We are not liable for:

❌ Courier delays
❌ Third-party transport issues
❌ Supplier shortages
❌ Weather disruptions
❌ Strikes
❌ Load shedding
❌ Force majeure events beyond reasonable control

🔁 7️⃣ Returns, Refunds & Custom Orders

Due to the customised and modular nature of our products, the following are generally non-returnable and non-refundable unless required by law:

❌ Custom-made products
❌ Special-order items
❌ Modified or treated products
❌ Assembled goods
❌ Non-standard configurations
❌ Used or damaged products
❌ Products without original packaging

Approved returns may be subject to:

💳 Handling fees
🚚 Collection/delivery fees
🛠️ Labour/refurbishment fees
📦 Restocking fees

Delivery and assembly fees are non-refundable.

Where applicable under the CPA, remedies may include:

✔️ Repair
✔️ Replacement
✔️ Store credit
✔️ Refund

💳 8️⃣ Payments & Acceptance

By making payment, the client expressly confirms and acknowledges that they:

✔️ Accept these Terms & Conditions
✔️ Accept our website Terms of Service
✔️ Accept all approved measurements/specifications
✔️ Accept natural timber characteristics and manufacturing tolerances
✔️ Accept the applicable liability limitations and indemnities contained herein

All goods remain the property of Garage Guys until paid in full.

⚖️ 9️⃣ Consumer Rights (CPA)

Nothing contained herein is intended to unlawfully limit any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

Where legally required, Garage Guys will provide remedies reasonably required under applicable South African law.

📞 National Consumer Commission (NCC)
🌐 https://www.thencc.gov.za

🇿🇦 Final Word

We genuinely care about our customers and our reputation.

Garage Guys was built on:

✔️ Hard work
✔️ Honest service
✔️ Practical solutions
✔️ Proudly South African values

Most issues can be solved properly through respectful communication and practical problem-solving 🤝

➡️ Talk to us
➡️ Work with us
➡️ We’ll always try find the best fair and lawful outcome possible

But we also ask clients to understand that manufacturing, transport, timber products, logistics, and on-site assembly involve real-world operational limitations and risks — and these Terms exist to protect both our customers and our business fairly and reasonably.