Shipping policy

🚚 Delivery, Returns & Order Policy (South Africa)

This Delivery, Returns & Order Policy forms part of the Terms and Conditions of Garage Guys (Pty) Ltd and must be read together with our Refund Policy. By placing an order, you agree to the terms below.

1️⃣ Order Processing & Delivery Time

All Garage Guys products are manufactured or prepared to order. Orders are typically processed within 10–15 business days.

Delivery will take place within a reasonable time after dispatch, depending on your location.

In terms of South African law, suppliers must deliver within the agreed time or a reasonable period.

Delays may occur due to:

• High order volumes

• Load-shedding

• Supplier or material delays

• Courier or regional constraints

We will communicate any material delays.

2️⃣ Delivery Fees

• R499 flat fee for orders below R7 999

• FREE delivery for orders above R7 999 (standard areas only)

Additional charges may apply for:

• Remote or outlying areas

• Difficult access locations

3️⃣ Delivery Address & Responsibility

You must provide a complete and accurate physical address.

We do not deliver to:

• P.O. Boxes

• Unverified or informal addresses

If delivery fails due to incorrect information:

• Re-delivery and handling fees will be charged

4️⃣ Inspection on Delivery (IMPORTANT – CPA RIGHT)

You have the right to inspect goods on delivery.

If goods:

• Are damaged

• Do not match your order

• Are not as reasonably expected

You may:

• Refuse delivery immediately, or

• Report within 48 hours

Under the CPA, consumers may reject goods that do not match what was agreed.

5️⃣ Defective Goods (CPA Section 56 – 6 Month Warranty)

All goods are supplied with a 6-month implied warranty of quality.

If a product is:

• Defective

• Unsafe

• Not fit for purpose

You are entitled to (your choice):

• Repair

• Replacement

• Refund

within 6 months of delivery, at no cost to you.

Garage Guys will cover collection or return costs for valid claims.

6️⃣ Change of Mind / Non-Defective Returns

South African law is clear:

👉 There is NO automatic right to return goods simply because you changed your mind.

Garage Guys may, at its discretion, allow returns subject to:

• Goods unused and in original condition

• Original packaging intact

• Return requested within a reasonable time

Approved returns may be subject to:

• Handling/restocking fees

• Courier costs

7️⃣ Cooling-Off Period (Direct Marketing / Online Sales)

Where applicable under law:

• Consumers may cancel certain transactions within:

  • 5 business days (CPA – direct marketing) OR

  • 7 days (ECTA – online transactions)

Conditions:

• Goods must be returned

• You may be responsible for return shipping (if not defective)

• Refunds will be processed as required by law

8️⃣ Order Cancellations

Orders may be cancelled before production begins.

Once:

• Manufacturing has started, or

• Goods have been dispatched

👉 Cancellation may not be possible, or a reasonable cancellation fee may apply (as allowed under the CPA).

9️⃣ Failed Delivery / Re-Delivery

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect details

• No access to premises

A re-delivery fee may apply.

🔟 Assembly & Use

All products are supplied flat-packed unless otherwise stated.

Garage Guys is not liable for:

• Incorrect assembly

• Misuse or overloading

• Modifications

11️⃣ Delivery Area

We currently deliver within the Republic of South Africa only.

12️⃣ Refunds

All refunds are handled strictly in accordance with:

• The Consumer Protection Act (CPA)

• The Electronic Communications and Transactions Act (ECTA)

• Our Refund Policy

Where a refund is due:

• It will be processed using the original payment method

• Within a reasonable period required by law

⚖️ Important Legal Notice

Nothing in this policy limits or overrides your rights under the Consumer Protection Act (68 of 2008).

Any provision that conflicts with applicable law will not apply.